Privacy policy

Last updated: October 30, 2026

Mobilade Shop operates this shop and this website, including all related information, content, features, tools, products, and services, to provide you, our customers, with a curated shopping experience (the “Services”). Mobilade Shop is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit or use the Services, make a purchase or other transaction through them, or otherwise communicate with us. In the event of any conflict between our Terms and Conditions and this Privacy Policy with respect to the collection, processing, and disclosure of your personal data, this Privacy Policy will govern.

Please read this Privacy Policy carefully. By accessing and using the Services, you confirm that you have read this Privacy Policy and understand how your data is collected, used, and disclosed as described in this Privacy Policy.

Personal data we collect or process

When we use the term “personal data,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal data does not include information that has been collected anonymously or de-identified so that it no longer identifies you and cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

• Contact information including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us including information you share with us in your communications, for example when you contact customer support.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information about how you interact with the Services, including how and when you interact with or navigate through the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal data to us;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

• Providing, customizing, and improving the Services. We use your personal data to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to leave reviews, and provide you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal data to better tailor and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending you marketing, promotional, and advertising communications by email, text message, or post, and showing you online advertising for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as based on other activities on the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with you. We use your personal data to provide you with customer support, address your concerns, deliver effective Services to you, and maintain our business relationship with you.
• Legal purposes. We use your personal data to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to participate in or investigate civil investigations, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third-party service providers that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share information about you in order to show you targeted advertising and marketing based on your online activities across different merchants and websites.
• When you instruct, request, or otherwise consent to us sharing certain information with third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms and conditions or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data relating to your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transferred to and shared with Shopify as well as third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you. In addition, to protect, grow, and improve our business, we use certain advanced Shopify features that integrate data and information from your interactions with our shop as well as with other merchants and with Shopify. To provide these advanced features, Shopify may use personal data collected through your interactions with our shop and with other merchants and with Shopify. In these cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal data here: Link to the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or not controlled by us, you should review their privacy and security policies as well as any other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites. This includes the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to how we or a third party may use it. Our inclusion of such links does not by itself constitute an endorsement of the content on those platforms or of their owners or operators, unless this is disclosed in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data about children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided personal data to us, you may contact us using the contact details below to request deletion of that data. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal data of individuals under 16 years of age (as those terms are defined under applicable law).

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request to the extent permitted by law.

• Right of access. You may have the right to request access to the personal data we hold about you.
• Right to deletion. You may have the right to request that we delete the personal data we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option shown in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal data and what rights you may have, including rights regarding data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we require the agent to provide proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request within the time required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities here.

International data transfers

Please note that we may transfer, store, and process your personal data outside your country of residence.

When we transfer your personal data out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or, where applicable, equivalent contracts issued by the competent authority in the United Kingdom, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the date of the last revision, and provide notice as required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@mobilade.de. You can find our additional contact details at contact information policy. For the purposes of applicable data protection laws, we are the data controller of your personal data.